Delivery Information

Thank you for choosing KuromiVerse. We are committed to providing a smooth and convenient delivery experience for our valued customers. Please read the following delivery information to understand how we handle the shipment of your orders.
 

1. Shipping Locations

We offer shipping services to customers worldwide. 
 

2. Delivery Times

2.1. Processing Time: Orders are typically processed within 10 business days after payment confirmation.

2.2. Shipping Time: The estimated shipping time varies depending on your location and the shipping method you choose during checkout. Please note that unexpected delays due to customs clearance, weather conditions, or other factors may occur. We will do our best to provide you with accurate delivery estimates.
 

3. Shipping Fees and Methods

3.1. Shipping fees and method is fixed for all products and included in the checkout. 
 

4. Order Tracking

4.1. You will receive a shipping confirmation email with a tracking number and company once your order has been shipped. You can use this tracking number to monitor the status and location of your shipment.

​

5. Delivery Address

5.1. Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for delayed or undelivered shipments due to incorrect or incomplete address information.
 

6. Delivery Acceptance

6.1. Upon delivery, please inspect your order for any damage or discrepancies. If you find any issues, please contact us within 15 days of receiving your order.
 

7. Customs and Duties

7.1. International customers may be subject to import duties, taxes, and customs fees imposed by their respective countries. These charges are the responsibility of the recipient and are not included in the product price or shipping fees.
 

We appreciate your trust in KuromiVerse and strive to deliver your orders in a timely and efficient manner. Your satisfaction is our priority, and we are here to assist you with any delivery-related inquiries.